Page 14 - Arkansas 811 Magazine 2017 Issue 4

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The Partially Eaten Burger
Eylnelgel
hen I started my Positian Had the restaurant manager asked me at nae felt that someone was going
as a safety manager and what the restaurant could du to make to receive, at a minimum, a dressing
risk and less manager things right with me and gotten me down tor striking the line lnstead, we
inany years aaiar l made out of the store as happy as l could be determined our specific course of action

a iliilek 5l“P fer liineh at a fast fend after the experience, the time fur a true and each person's responsibilities. we
restaiirant l renirned to the office and investigation could come atterwards. had the repairs done sately, quickly and
reiaiiived the feed from the hnar then Assessing where things went wrung, with nu lasting adverse media coverage
l nalleed that semeone had actiially and potentially blaming the culprit staff and nu saiety issues. what went wrong
taken a bite Diit of the liiiraerl had been member, should have occurred out or and what could have been done to
given» lrater l retiirned to the restaiirant my presence The same is true with our avoid the situation was a topic for later
and reeliiested to slaealr tn the manager business-es, our employees. discussion while certainly not a "win,"
to air my complaint. 1-ler reaction was , , . maners could have easily been much
in immediately and with me awaiting Wm“ “ “““‘Y 1"“ “' ’‘''‘“d‘ “'‘.d. . worse Focusing an resolution was
some sort of resolution at the counter, damaged when an emlrlvyee is inliiiedi definitely the answer here.

eenfmm the mm“ in eppeeem all torces should be mnblllllzednlo meet e

egemp, ee find 0“, who was to blame slaietyerzqulremeems and heal the The redemption that an employee can
while I eventually med M e Mme sltuahon. Assessing blariie leaves ieel about making a situation right and
end “eve, ,eg,mee, ,0 me ,ee,eu,em «he problem unresolved. it does not getting beyond the incident itselt can
gem me ieeeen, ieemee Wee uuly create an attitude to remain or to be alsu lead to a mare rruihiul recounting
im,e,,,eg,e_ piuotissifinafl, it iallnlél promotes ielar. I 1 DE tliel.lspTe}eine1s Ilhzt lednlfiythle Ilamblem

sacoresou anisunor nae aswe. is e scan ueoariiare

Ten many times when semethint; nflen a pour rellection on «he company’ appropriate solufiiun in «he iuture. And
sees Wrong en a lab (-‘mrii inliiry tn and «he individuals involved. And «he sltuarion can deiine a leader in «he
Pmperty damage. from a safety dtatinn nflen «he media is «here to record and process.

tn a Prndiietivn Problem on the inlvlr memorialize any such issues. .

‘he gm Step ,5 in me“ “me while I l am not sure thnlllhlere is a moral to be
ummeeew, e met eeuee enelym e, several nionths after this, our workers derived trorn receiving a partially eaten
eeme em 0, “.“,2§ugflh‘un is emiee, struck a niismarked waterline in burger, but in this case, looking beyond
(espetially Wme details e,e em}, and a prominent location All the local «he incident and learning was certainly
evidence is iresh), the nrst step should Channels Were Present and rervrding helpfiil I

not be blame; it should be resolution. Diir aeti°ns- We had Prior tn their

meme eehevee “me to emeee the arrival, huddled to determine our M1 liwmtiailtrly u‘Hm1fl5 an yrcsllli-moffllc scan.»
Smmmm and emplnym fearing beet e,,.,,,.e of “mm Ieeuid eenee I ifiixaisci , Int, n/19: hxlvkmg »..n;a me than
consequences are often distracted troni that many at those emvlnyees looking W“

their true mission.

12 . Arklsnsiss 811 Magazine 2017, irsoei