Page 7 - Arkansas 811 Magazine 2018 Issue 2

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Dld You Know - w:.#
M ETRDTEDH
Communication
' h K 9
lst e ey. 1
EV Le: Mans ‘
ront one eall'. buglnnlng tn Roehestet, NY tn 1959 ttnttl I 3;]: ‘.ji]_‘f(] 7, ",'”‘.‘
I i today, the need to eall betore d|gglng ha. beeonte ltrntly . t t, Vt van --».—=n=-
entrenehed nearly e\'uywlIcm Alway~, tlte t'-tr.t step t * 1- ~ lt l W —l'‘— — '~
t. tor cxcavatun lo eontaet the one eall eenter and gwc

tntorntatton about then proposed exeavatton proteet. wltat "

happens next, and how soon, detenntnes tlte stteees. of tlte ' , , t, M ,,_ ‘
rest of tlte proees. and whether tt res-ttlts tn a .alely eontpleterl .t- . .‘ t . t .-
exeavatton I 3%)‘ W

In a loeal area, an nxcavatux .ttnply makes a local call to the ‘

operator designated to reeetve those calls when "on: call" AV) H. ..
began Cuvcnng laxgc area., L‘x:avzm.»r~ were rehtetant to 1 l ~ t M
tnettr the eos-t ot a long dtstanee eall, tn addttton to tlte eo.t V

cf a pcrculvcd "work delay” by Wmtlng fox tttthttes (raetltty ‘ .. ‘-.

opuatnnt) to loeate and mark thetr ltnes Tu ltelp uvcxcomc '_ . at a r

rest.tanee, one eall eenters tn.tallerl toll frnu numbers provtrled t ,, 2, - l u- s_~ «rm: 1 W

by the telephone eotnpante. and advcnhcd tltetn a. the tree ‘ ' ' “ " ’ “ “‘ " “ “

path for excavators to nollfy. The.e toll fmu numbers were btllerl

by ,,..,,.,,a. u;u.,,gL, to ll M llvllh . ll 2 no t. “

onee |hL‘L‘xtavatm ntade the eall and htlltlled the dttty to nottry l ‘— ‘= '- i ‘ ‘ ' ‘ '
the one eall eenter, and tlte eenter has htlnllerl tt. res-ponstbtltty

to aeenrately reeord the detatls ml the planned Excavation,

nottee of the pending cxcavatlon nnt.t be eonttnttnteated to the

owners otbttned taetltttes near the propo.ed Cxcavatmn stte. work Safe . Go’ Home safe
ln 1959 l<oehe.ter, tltat was aeeontpltshed through tnean. of .
teletypeprtnter. hated by "pnvzllL‘Ilnc~" — dcd|ct1lcd,dlrcctly Always call 811 before you dig
eonneeted telephone etretttt..

Network. of prtttate ltne. beeante the ~tt1ndt1rd tn ootbonnrl -

one eall eotnnntnteattons. These etretttt. 7 known for then _

mllablllty, but rcqulnng .ktlled teehntetan. to managc 7 Ca"'_"9 .3" €°""%€§5 V0“ 12 ,0“ Ca” _3_'_'e9
logcthcx wttlt the Inbound, toll nee nttrnben, ntarle up one of “"1"” "'“‘.“”°""”.‘,“55_ t‘:/_'."\ local Miles-
the large.t eost. of upcmllng a one call eenter. lt was eotnnton _ A _ , ,' r

lot the eost of ntentbershtp tn a one eall center to be eontpnserl -.,a‘ sif"!~ I-81, ‘ ‘
ot a mcs~t1gL‘[cc(~‘IIpporl|ng the opcmung personnel, officv: '~ I: :s®‘tf=1'-“,1‘.'\‘rlz7D5, " '*

.paee and adverttsing) and a eorntnttnteatton fen (lor the ' ‘" ‘ '- _ ' I \.

tnbottnrl tulHmc nttntber. and the otttbottnd derlteated etretttts.) ‘.

ln 1981,Oklahomt1 one call (now okte 311) beeante the ltrst ‘
eenter tn the natton to deploy a 100% "d|t11rup" otttbottnd ' ‘
tne.sagtng .y.tetn. under thts .y.tent, a rccclvlng pnnter only .._._.u.._

had to ntatntatn a loeal telephone nttnther fur the one eall ulna-spun;

eenter'. computer to ”:all” the prtnter and .end a ntes.age _ —‘
Although total dial-up eotnrnttnteatton. was tntttally ntet wtth — , ' ' - ‘ ‘ ‘
dt.approval by the one eall establts-htnent, the tretnendotts — an \ .
eost s-avtngs over pnvam ltne network., and a traek record of I 2: _.

etctetent pertonnanee .oon brought the whole tnrltt.try aronnd. p _ , _

, , - - - 1

wtth the advent ol the altnosentagteal data uansicx eapahtltttes * 2 *

of |ntcrnL‘l~rclatnd technology, all other method. of lnbound

and otttbottnrl eontnntnteatton llavc been (or soon wtll be) ‘ ‘ \ l }

complctnly obsolete. lt wtll be htn to see how soon and how last —v - '. ‘

what we now know of as advtmccd eonttnttnteattons teehnology "

also talls by the wt1ys|dL\Hang un; tt's golng to be a wlld ndn’ 3 .