Page 13 - Arkansas 811 Magazine 2019 Issue 4

s a rlamage prevennon of acceptable risk plagued NASA lieeause inost damages do not result
specialist, l'in always asked engineers when it came to the space in catastrophic disasters. But just like
why are people hitting shuttles solid rocket booster o-rings. spaee shuttle challenger, it only takes
underground utllmes? The To keep shuttle missions tlying on one catastmvl--E ”aw<>l>" to Impact our
answer lies in the data. Most of all the sehedule, engineers aecepted some communities, our employees or you
utility dainages occur when all was damage to the arings as ”witl1in saiety when WE IIII IIMI than H II“
not called, excavation praetices were limits." it was only after these same CIIIIIM In dflmgz pImn§I'm‘f IIIC
not tollowed or locating practices were 0-rings tailerl on the space shuttle IIIIIIIEI W2 mm (Inn 2 II OIIIIIH
iiot suiticient. The follow up question challenger, with the loss of vehiele me “bk IIIICIOH CIIIIKIMMI 5
is then it you know why we are and erew, that the agency went back to II_Im‘:ImEIm’2 W2 mm mm Im/WI
getting hit, why can't it be prevented? its original "no damage is acceptable" IIISI IMSOHII “my WI Imgm III III“?
1 could give a one-hour presentation stance. “MI IIIEII, Ind IIIIIIC ‘am
on what Black Hills Energy has done , _ _ ” ’ P ’ V‘
to toeus on rlamage prevention and I\I I I-I I II I | I A I I I I I I I This isn't Iusl a theory, either. If you
how partnerships have helperl reduce _ , , look at the common Cmund Alliance
the risks associated with these speciiie I I [ I I I ~\ I 51 I II «I i I\ data dating back to 2004, 80% of all
types ui damages. But this dns~'n'I damages that occurred happened due
answer the undg{[y|ng q.,e.t,.,.._ I I II I I I3, I I . I-I I I to insuiiicient one call practiees. From
WHY? why are utilities still being hit « I 2007 to today, the number of rlamages
when the solution to zero rlamages I I | II t I II I I I II . I II I I I I II due to not having a one call Request has
already 2>(l.~‘Ia7 That’: the question , _ , , dropperl to 26%, according to common
wemust REALLY iocus on anrl try to II |I IIi |I I III] I I II| III-I |., Ground Alliance. Tliatisasignificant
understand. decrease in one eall damages. so, what
» r« h d?! 2007,Lh N rlB11Cll
“I ‘l «W
prevention though, I want to talk a I , _ I I I . 3 ‘ _
nae history. Last i Wm sitting .a I < *| N *-I Ii < l I ,\ «H < < * | '1 5;:};’;fg§;';I';;';jf;§§3'§Ij;*;‘Ie
a eonterence listening to speaker, Mike , I III I , I I I I , I rm MIME DI IR I3’ mIIf2Im and
'‘’‘“‘'““°- F” “‘°“ °‘Y°“ ‘“"‘° “° "°‘ ‘l t ( I \' “ m ‘I I ( ollizs sate o nrfzafioni ado ted this
know, Mike is a iormer Au’ Foree pilot, I‘ I .I‘ . . i i s stern iurid2r§81l call centers-P and ’
astronaut, author and motivational "7 I " ‘ “I H 141 1 1‘ ‘ 1y’ I ’ II I ’
5 EM! DWI“ II” mmauon Im , imp einente operationa management
IEIII W-mIImggIImIF:ImIk mg “II II III I | I |III I IIIII I r I« within their wnrkflow. This effort was
~ » » a tremendous success, and l guarantee
applierl so clearly to the challenges we , I I I I _ _ I
W 1" '4 ' <' ‘*4 NH“ ‘ l::.:*;::*%:‘::;:r::“:;:;r$;“r::;
gijfi *a1k*"t§_flb°“* 0: SIM“ 5h_"l“E I I II . I II I II I I. swung Azcuruiing to Eommon croiinrl
“ ‘"5" ‘“‘“°“’“ ““ W ““ °““”°d Alliance 59% of all rlama es toda

the explosion, he stated that ”it was the II ' ._ 5 Y _

. ,, . appen aft2r8ll1~ ealled That means
normalization of deviance that caused This is a very important lesson that III“ III IN “I DI III” N EXIIII
the explosion and subsequent death should be observed and applierl to III“ IEIMIOI II” bém If“ III III, “IQ
or the passengers on the space shuttle our industry today. Because the same mm ID If emhmn be mm)“ Fm
challenger mission. Nor-inalization of mindset of normalizing devianee is, in E (mm C memm“ (Wf(ImmgI' III”
devianee is a long.term phenomenon in my opinion, the psyehology of today's II I‘Im§ ‘I’II IO IWIIIW I_IWm'I
whieh inrlividuals or teams repeatedly excavation industry How many of III“ dam I: MmIIng IIWIIWQ II“;
aeeept a lower stanrlard ofpuriozmancz you reading this have heard, seen or am Im’m Ind“! and dim’ 2
until that lower standard becomes the done this youzseli "just one more mvfnfiun IUIQNDHIVIH MI 3
iiorm ”U~'ually, the aceeptanee of the seoop" or "it shoulrln't be that deep, P II“ I PI I)” III EI II _
lower standard occurs beeause the let's d t " 0 - "w °""° "' V ° 23"‘ ° "°’‘ P M

* * 5° ““ 2’ ‘ - ’ "2" “’°‘‘“' 9 of rlamage prevention eitorts. its
individual or team is under pressure, do not have time to call in loeates, .
, , . ,, also pretty simple we are all taking
from burlget consideration or schedule we have to get this Inb rlone now.
. . . aeceptable rislos because these rislos
pressure, and pereeives it will be too Thts behavior, believe it or not, is the
have been ingrained in our culture
diiocult to arlhere to the expected norm in our industry complaeeney
standard," Mike adrled. This mindset to risk avoidanee is compounded CONHNUED ON PAGE 12
2019 Issued Arkansas E11 Miearina . ii